At Esther Journeys, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer the following return and refund guidelines:
1. Eligibility for Returns
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Items must be returned within 7–14 days of delivery (exact timeframe can be adjusted by you).
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Products must be unused, in original condition, and with all packaging intact.
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Proof of purchase (order confirmation or invoice) is required.
2. Non-Returnable Items
For hygiene and safety reasons, certain items (such as water bottles or personal-use gear) may not be eligible for return unless defective.
3. Refund Process
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Once we receive and inspect the returned item, we will notify you of approval or rejection.
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Approved refunds will be processed via the original method (cash refund at delivery return or through replacement if agreed).
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Refunds may take a few business days depending on processing.
4. Exchanges
If you received a defective or damaged product, you may request an exchange for the same item by contacting us at [email protected].